Switching Profiles On O2 Website

Anonymous · ‎13-03-2009

I have one log in from the old website that accesses my profiles.

Because my profiles were linked together, since the revamp of the website, I cannot find where I can 'switch profiles' as I had been able to do previously, so I can check my bill, allowance, etc.

Where is the link to switch profiles now?

Thanks

Steve

jonsie · ‎13-03-2009

http://www.o2.co.uk/myo2

Home page/click on myo2 and then half-way down rh side

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-03-2009

It's not on mine,

I get links for the following:

Balances & Bills
My picture messages
My broadband
Bluebook
Email

But, nowhere to switch profiles...

Anonymous · ‎13-03-2009

What's the use of updating a site if it isn't an improvement?? Doing my head in now - I've got 3 separate e-mail accounts and I can't access 2 of them!! Does anyone know how to get to your linked accounts on this damned new design???
Cheers
Willow

Anonymous · ‎13-03-2009

Same problem here fella. Really poor of O2, who I hold in high regard so far.

jonsie · ‎13-03-2009

Hi there
when I go to the home page before signing in, I click on My O2 at the top and then there is a link on the right hand side. If I then click on the link it takes me to the sign-in page. When I sign in there it shows all 5 of my accounts.
Hope this helps

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-03-2009

Hi there
when I go to the home page before signing in, I click on My O2 at the top and then there is a link on the right hand side. If I then click on the link it takes me to the sign-in page. When I sign in there it shows all 5 of my accounts.
Hope this helps

I cant seem to do what ur sayin here, this site improvement is rubbish. ahhh its really annoying that i cant access my other accounts. Now i cant check my bill or pay it

jonsie · ‎13-03-2009

Make sure you are signed out and then connect to home page. At the moment this is the only way I can access it. If you have auto sign-in try disabling.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-03-2009

How?

I log in, I log out, I click on the my o2 link logged in and logged out, There is no link to switch accounts.

Why 'Improve a site' without improving the site?

When I log in I get...

Balances & Bills
My business account
My picture messages
My personal details
My broadband
blueroom
Bluebook
Send free text messages
Email

When I log out it is the same. Help, I need to check my bill.

Why can't there be a link on the page that shows the bill itself?

Anonymous · ‎13-03-2009

just figured this out

1) make sure you are signed out
2) click on my o2 on the right hand side (IMPORTANT click on the my o2 bit not the down arrow next to it)
3) then go to the manage linked accounts bit