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Still No refund- cancelled account on 15Feb 2022 and O2 was still charging me until 27th Sept 2024

ssm007
Level 1: Joiner
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I tried several times to get my money refunded by calling customer service to get my money refunded. I have spent several times over the last three years. until 27th Sept 2024 - I was charged £14.50 pcm

 

I tried the payment management team and they just go quiet  after the security screening. I have been promised call backs several times but  nothing

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TallTrees
Level 52: Innovator
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Hello 

Welcome to the O2 community 

Sorry to hear your distress 

I assume you must have got your contract ended 27th September 2024.

Three years is an enormous amount of time :

The only other way would be to make an official complaint and go from there.

This takes about 8 weeks but after 3 years may not seem long.

Link here

Complaints https://www.o2.co.uk/how-to-complain

 

 

 

 

 



HAPPINESS IS BEE SHAPED

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Enlli
Level 69: Guiding Light
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Once the official complaint is exhausted with O2 you can ask the Ombudsman to take on the case 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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