Solved: Sms to Russia

Anonymous · ‎17-07-2014

I have a windows iphone and until the beginning of July I was able to send a sms to Russia with out any problem, now I am unable to, even if I reply to an incoming sms, yet it is deducted from my credit when I send the sms. I am able to send them to the USA, so a bit puzzled??

MI5 · ‎18-07-2014

You'll need to call CS to get this investigated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-07-2014

Hi

Do you send texts to more than one person in Russia ?

Are they all blocked or just one persons.

Ask the other person to check their phone to see if they have accidentally added you to any blocking facility.

MI5 · ‎17-07-2014

or it could be restrictions in place from the Russian network or a fault with that network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎17-07-2014

Just one person, I will ask if I have been accidentally blocked, Thanks !!

Anonymous · ‎17-07-2014

Hi

It is possible.

Some phones have two blocking facilities.

One for Texts and one for calls so ask them to check both.

Anonymous · ‎17-07-2014

Sms from other mobiles in the UK are getting through OK, don't know which networks though. Thanks

Anonymous · ‎17-07-2014

Thanks, will do!

Anonymous · ‎17-07-2014

Let us know how you get on.

MI5 · ‎17-07-2014

Good luck - These kind of issues can be a real pain to track down to a root cause 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-07-2014

I have tried to call the mobile, no dialling tone or anything and sent a sms to another no. on a different network, not received anything but money taken off my credit in both instance's.