Reporting Poor Mobile Data Connection

jukbee · ‎28-10-2021

Hello,

I would like to report poor mobile data connection on train between Waterloo and Surbiton, more specifically Vauxhall and Berryland, where signal has dropped to just 3G (H or H+) making it almost unusable. And it is only 4G in Surbiton.

I was with Vodafone and EE before and they had better connection switching between with 4G/4G+ and 5G along those stations, and 5G in Surbiton.

I hope that O2 will take this on board and improve the coverage in the area above.

Thank you and kind regards,

Your customer

Cleoriff · ‎28-10-2021

@jukbee

You can always check out this guide Guide: How can I sort out my network issues?

Also If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you. This is a community forum and no-one from O2 will see your message here.

Veritas Numquam Perit

MI5 · ‎28-10-2021

@jukbee

You need to report through the my network app

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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