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Renewal dates

Bryce
Level 1: Joiner
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on ‎27-03-2020 16:22

on ‎27-03-2020 16:22

I have recently topped up £20 wanting to start a new tarif and it is making me wait till the 11th of April when I need it to start immediately what can I do ?
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MI5
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on ‎27-03-2020 16:24

on ‎27-03-2020 16:24

@Bryce 

You'll have to call 4445 to get customer service to change it sooner.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎27-03-2020 16:25

on ‎27-03-2020 16:25

It will change on the anniversary date unless you ask customer service. Getting through for non urgent isses will be difficult.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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