Recycling

JL17 · ‎03-03-2023

I have been sent 2 types of envelopes to return my old phone for recycling. Does it matter which one I use? Also do I need to enclose the trade in letter?

MI5 · ‎03-03-2023

@JL17

The label on the packaging should have your details on it so they can identify where it came from.

Use the sturdiest packaging you've been sent and make sure the device is protected for transit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎03-03-2023

@JL17 Take photos of the phone before you send it so that there's no dispute about the phone's condition.

I DO NOT WORK FOR O2