Solved: Picture message charges

Anonymous · ‎08-12-2014

Why am I getting charged now for picture messages sent off my iPad as iMessages ?!?! In the past? iMessage picture messages were free (blue) but now they can be green on the iPad ! If the pictures are unable to be sent as blue iMessages I DON'T want them to go as chargeable text messages ! Swines! Another clever way to rack up our bills. How do I prevent this?

MI5 · ‎08-12-2014

It's a new feature of iOS8 which links your iPad to your phone account.
You need to turn off the MMS option in settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎08-12-2014

It's a new feature of iOS8 which links your iPad to your phone account.
You need to turn off the MMS option in settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎08-12-2014

@MI5 your expertise here please. If there has been an upgrade to software and o2 have not advised of the impending change which would result in charges being levied where they weren't before, would this not be illegal under the Unfair Contact Terms Act?

I feel the OP would have good grounds at this time to request a credit IF o2 haven't advised in advance of these potential charges.

Anonymous · ‎09-12-2014

Hi

My iPad is connected to my iPhone so either on receiving a call both ring and on reciving a text they are both blue on the iPhone and iPad.

I'd suggest to the Op that they first check that everything is fine from the sender who should also be on an iDevice is ok ,and that they trouble shoot their own iMessage settings.

Apple help link on activation ->

http://support.apple.com/en-gb/HT201422

Apple Help Link on Trouble Shooting ->

http://support.apple.com/en-gb/TS2755

Help tip from iMore ->

http://m.imore.com/continuity-fix

Apple HelpLink on Continuity ->

http://support.apple.com/en-gb/HT6337 and https://www.apple.com/ios/whats-new/continuity/

Please let us know how you get on.

MI5 · ‎09-12-2014

@Anonymous wrote:
@MI5 your expertise here please. If there has been an upgrade to software and o2 have not advised of the impending change which would result in charges being levied where they weren't before, would this not be illegal under the Unfair Contact Terms Act?

I feel the OP would have good grounds at this time to request a credit IF o2 haven't advised in advance of these potential charges.

There is a good chance that O2 will refund charges as a goodwill gesture but I also believe that users should familiarise themselves with any changes made by software updates, no matter which OS or device they are using.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.