Payment through my o2 app

[Annmarie2210]

That's the second month in a row I've made a payment using the my o2 app.Two payments on 2 diff days and showing as pending on my bank account but overdue on my o2 app.Services now blocked.Cant talk to anyone as the queues always too long.Sort yourself out as I'm about to change mobile providers.O2 has gone downhill and I've been a customer and now a very unhappy one for years.

[Bambino]

@Annmarie2210 This is not O2. This is a customer community. You need to speak to the Payment Management Team on 0800 902 0217. Download Skype to call the Freephone number: Guide: A Guide to Skype 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[Enlli]

There is a known problem with O2's payment system.

The only people who can help are the aforementioned Payment Management Team