Pay and gogogo- data allowance not reached but charged extra

[Anonymous]

Hi. I have recently changed from contract to pay and go go go on the £10 a month option that gives me 250mb a month. Just two weeks in and I had 20mb remaining, but got a message about an extra 50mb usage that has been added and they have charged me a £1 for the privilege. My iphone data counter says 229mb used too. A person tried to explain it to me last night from customer service online, but I didn't understand why I am being charged if I have not gone over my limit. Can somebody explain this or had a similar situation? Many thanks. Ben

[Anonymous]

The web daily should only kick in when your normal monthly tariff has been exhausted and you opt not to add a bolt on.

You would be charged £1 for 50mb of data use if you connect to o2's data services on your phone.

I would suggest you ring customer services on 4445.

They will explain what's happened and if necessary refund the credit taken.

Don't use live chat for this.