Order delays

[Caitlinx03]

Hi everyone, 

i placed an order for an iPhone on the 7th December and I’m still waiting but I’ve had no email update due to not being able to access my o2 app due to a lost device. Any help is greatly appreciated thanks 

[Cleoriff]

@Caitlinx03 

Orders from O2/VM were delayed due to a chemical leak at the warehouse.

We understand they are now working through a backlog

 contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: How to find help & contact O2