O2 stole my money and will not give it back!

[Pauldannymason1]

I called to make a payment towards a bill which I arranged a payment plan with a O2 Payments Manager called Jennifer. This was set and I have kept to the agreement, sadly with no surprise O2 have not. I called to make the usual monthly payment and they took full amount owed. Which I did not agree too. Have I had my monbey back???? No!

I have South Africa tell me a refund for a large amount has been raised and guess what..........NOTHING!

I have had UK  claim they have sorted this for me and refunded the money with 5-7 days. NOTHING!

I have called Payments teams, Customer Service, requested manager callbacks........NOTHING!

They have stolen my money and will not give it back.

DO NOT COME TO THIS RIP OFF THIEVING COMPANY.

LIARS, INCOMPETENT AND THIEVES.

[pgn]

None of us here on the O2 Community works for O2, so cannot help or comment in your grievance.

Here's how to make a complaint to O2:

https://www.o2.co.uk/how-to-complain

If that fails, this independent Resolver website has usually proven helpful:

https://www.resolver.co.uk/companies/o2-complaints?territory_id=5

Good luck, @Pauldannymason1.

[Bambino]

@Pauldannymason1 All we can do is tag an O2 online account advisor. She will be back online tomorrow morning at 8 am. If you lodge a formal complaint she will be unable to help.

@O2Lisa can you please look into this?

[O2Lisa]

Morning @Bambino, thanks for the tag.

@Pauldannymason1 I'll message you privately and look in to this for you 

[Njm79]

I’m literally going through the same thing! How long have you been waiting?

[Cleoriff]

@Njm79I've already tagged @O2Lisa to help you on your other post.

[O2Lisa]

Thanks @Cleoriff, @Njm79 I've messaged you privately. 

[Cleoriff]

Thanks @O2Lisa ..a bit busy busy busy this morning...😂

[O2Lisa]

@Cleoriff very busy, I thought it had been quiet on here lately but we've definitely made up for it today 😂

[Cleoriff]

@O2LisaYou can guarantee I will call on you a few times if I am on over the weekend x