Hi all, so a couple of days ago I got a notification from Experian to advise me that I had a new default applied to my credit file by o2 for the amount of £28.00. Yes you heard right £28. I have received no letters, no messages, no communication, no nothing. On contacting customer services I was on hold for around 40minutes before someone answered. And then I had a conversation with customer services who then put me through to collections, to then go back to customer services & then the credit vetting team. Not one advisor could find any record of me owing them £28 for any account I’ve held either currently or in the past. They even checked my old address - there’s nothing. The only thing I could think was it was an add to plan item I had a few years ago but that was paid off, after 3yrs I don’t still have the receipt as the device went in the bin due to it being end of life. So I’ve emailed o2 complaint review service & o2 credit referrals, as well as contacting Experian to put the default in debate until it’s rectified. I am absolutely cheesed off, upset, stressed out & frustrated that my credit file has been dented by o2 for no apparent reason. And now I’ve got to spend my spare time & money to get it sorted out. Angry isn’t the word.
I know many others have been through this, I wondered if they managed to get it sorted out & how long it took?
