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Network speed

JIFFY
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Hi. We have just taken out 3 new contracts, all seemed OK at home but just tried downloading using mobile data. We have 4/5 bars so good signal but download speed only 3 to 4 mgps which is very slow. Are speeds capped or is this normal. 

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jonsie
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MI5
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@JIFFY wrote:

Hi. We have just taken out 3 new contracts, all seemed OK at home but just tried downloading using mobile data. We have 4/5 bars so good signal but download speed only 3 to 4 mgps which is very slow. Are speeds capped or is this normal. 


Looks about average to me.

O2 is heavily oversubscribed and lacking in meaningful investment in many areas.

If you want to see fast speeds, move to EE

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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This thing about EE having faster speeds is not true in every location


I have just done a test across o2, EE, and ID Mobile, using Open Signal on iPhones


Network             D/L Speed            U/L Speed             Latency

EE                        4.06Mbps             330Kpbs               457ms

ID                         10.8Mbps             1.17Mbps              35ms

o2                         2.5mbps               678Kbps                 36ms

 

So although o2 are slower there latency is a lot less than EE and  speed wise ID Mobile (aka Three) is 2.5x faster than EE and 4 x than ID Mobile.. 


I also did lots of speed tests on o2

 

madasaf1sh_0-1690824832169.png

 

 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Enlli
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People can quote all sorts of speeds and latency figures but at the end of the day does the network perform well enough to do what you need to do in the areas you frequent?

If not try PAYG SIM cards on other networks and find the best for you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Enlli
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 Typical Evening for me

Screenshot_20230731_185557_Opensignal.jpg

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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