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My phone stutters on audio - radio or music or podcasts, whenever I'm on 4G

GF10
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Hi. My Samsung s22 has poor reception when  listening to radio or any music or podcasts. I try having the phone out of my pocket, or taking the cover off, even sometimes in a WIFI area like a cafe. The o2 shop say it's the poor reception - MK43 MK44 area around Bedford -- yet my wife has good reception on her older model even at her allotment which is a few miles out into the country surrounded by farmland and not a dwelling iin sight.

The o2 shop also said they doubt it's the actual phone as it's a good model. 

Any ideas?

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MI5
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@GF10 

Guide: How can I sort out my network issues? 

https://www.o2.co.uk/apps/my-network

https://www.samsung.com/uk/support/contact/?srsltid=AfmBOorTCEWVwIwEN431tHozLncs2ny5vS16P2ny3HNWyvCW...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Oxonian
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Do you have the same problem @GF10 if you listen using headphones ?

 

And do you have the same problem if you download the music or podcasts as opposed to streaming them ?  

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madasaf1sh
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@GF10 

 

You say it also happens on WiFi as well as using Mobile Data , then that indicates either an App problem or the handset. 

What Apps are you using for radio, music and podcasts? 

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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