I am absolutley livid!

darrengf · ‎08-09-2008

You need to go to the shop straight away and ask to speak to a manager, I would also log the complaint with o2 direct as well. 202, opt 4 and opt 1.

You need to see what they can do to restore the problem.

Im shocked but not amaized, Ive had this problems (not with o2) but with another carrier on 2 seperate occasions.

My cousin who purchased a brand new phone on another network took it out and only to find that there were pics on there of other people.

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Anonymous · ‎08-09-2008

What Do I do?

Try writing in paragraphs would be a start, that made my eyes go crossed reading that.

Anonymous · ‎08-09-2008

Sorry to hear about the poor service, i sure hope it gets resolved asap. On a side note, could you not have erased your stuff on your phone while it went off for repair. After all you had backed it up anyway. Listening to this story, I will definately erase anything personal info wise on my phone should I have to return it for repair.

Anonymous · ‎08-09-2008

All phones that are returned/repaired are always software updated. This will wipe all data that is on the phone and O2 always advise to back up data as the phone will be completely wiped by the factory reset/software update. Whether you phone is repaired or replaced. This clearly hasn't happened in this case. Going mental at an advisor isn't going to help the situation, I would take it straight to the top. Any advisor or manager can give you information on how to contact head office. Head office will need to investigate this to find out what has happened and make sure it never happens again. Head office will also arrange for a suitable replacement to organised.

Anonymous · ‎10-09-2008

Im shocked but not amaized, Ive had this problems (not with o2) but with another carrier on 2 seperate occasions.
My cousin who purchased a brand new phone on another network took it out and only to find that there were pics on there of other people.

Of course such an instance would be a breach of consumer law as it is illegal to represent a previously sold item as "New".

Anonymous · ‎28-09-2008

The final draught is in this post

Anonymous · ‎28-09-2008

Are you able to provide us with the outcome or response you gained?

Anonymous · ‎29-09-2008

No not yet, will let you know.