Email address at bottom of billing email

Anonymous · ‎08-08-2017

Don't waste your time sending an email to the link at the bottom of your billing email from O2 email - it doesn't work. Here's the helpful reply I got:

"Hello, Thanks for your email, but we have now shut down our email support service."

So WTF are they still putting that email address at the bottom of their correspondence? Because they want to appear contactable! - a lot of the folks here that think their service is wonderful, because they never tried to get a real issue resolved.

jonsie · ‎08-08-2017

Yes no email contact for a few years now and their email temp desperately needs to be changed. The only email is the complaints team so maybe try them.

https://www.o2.co.uk/how-to-complain

Anything we can help with?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎09-08-2017

Hi @Anonymous! Welcome to our forum!

I moved your post to its own topic to the feedback section here as we regularly send feedback from this section to O2 so it's more visible. Thanks for your thoughts about the email address at the bottom of the billing email - useful info and we'll pass it on to O2.