Do O2 actually have a complaints team?

[Silverill]

I have had an issue with o2 watch data plan for over 6 months. 
I have emailed complaints no reply

spoke to advisers via the phone, app and X.  
they are unable to resolve my issue, won’t rever me to technical competent team to support. 
I can’t speak to complaints or management, and no one ever calls me back as promised. 
Issue now going through the ombudsman 

genuinely don’t think they have a complaints team anymore 

[pgn]

@Silverill - possibly swamped, possibly non-existent, who knows? 🤷

If you've allowed 8 weeks for a complaint to be processed, during which time not a soul in O2 CS will touch you, so to speak, then you can escalate to the Ombudsman now. Good luck!