Delayed text messages

DM-Snr · ‎09-11-2022

Trying to access organisations online which send a security number by text often aborts because text message either doesn’t arrive or can be many hours after being sent and is then no longer valid

MI5 · ‎09-11-2022

@DM-Snr

Check these tips Guide: Text Message Tips (not sent or received)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DM-Snr · ‎09-11-2022

Thanks MI5, lots to check and interesting comments on similar threads. Looks like I’ll need to contact CS to explore the effectiveness of being moved from EE to O2 by VM.

MI5 · ‎09-11-2022

@DM-Snr

It could also be that the porting files for shortcodes were not transferred correctly so yes, you would need CS to check that.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.