Data usage not showing on app or website

[m0nsterm4sh]

Edit:  Nevermind, I see other posts about this. 

Should have read first.

[Anonymous]

@m0nsterm4sh Call customer service to get them to reset it for you. There was a network outage a few days ago which many had or still have the problem you have 

[m0nsterm4sh]

On phone now.  They're trying to say I've used it all.

[Anonymous]

I’ll find the thread for you which relates to your query

[Anonymous]

@m0nsterm4sh Read this as there are others with the same thing you are seeing 

https://community.o2.co.uk/t5/Pay-Monthly/Data-Usage/m-p/1158603#M157893

[Cleoriff]

It's too much of a coincidence for it not to be related to the power outage yesterday.

So many people claiming the same problem after the event....

[Anonymous]

I’d have thought they’d have found a fix by now but this is O2 after all

[m0nsterm4sh]

202 person went away to ask about it and came back saying it should all be fixed by Monday.

I just checked and my data usage is showing on the web and app again.  I don't know if my calling sped the process up or not.

[Anonymous]

Good to see it’s back to normal for you now 

[jonsie]

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@m0nsterm4sh wrote:

202 person went away to ask about it and came back saying it should all be fixed by Monday.

I just checked and my data usage is showing on the web and app again.  I don't know if my calling sped the process up or not.

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It would be nice to think so....

Mine is all sorted too now.