Solved: Customer service

Anonymous · ‎13-11-2016

I experienced coverage problems at my home address for more than 6 months and have spent hours trying to explain about my connection problem but it was never resolved. Finally, after a 1 hour conversation I have been promised a partial refund, but when I called later to see why I still didn't have it, they said that I haven't been awarded a refund or what so ever.

I am so disappointed from O2 services - coverage and customer support, I will never purchase an O2 sim card again.

MI5 · ‎13-11-2016

Answered here http://community.o2.co.uk/t5/Discussions-Feedback/Refunds/m-p/1016910#M87902

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎13-11-2016

Answered here http://community.o2.co.uk/t5/Discussions-Feedback/Refunds/m-p/1016910#M87902

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎14-11-2016

I already spent a lot of time dealing with this. I just want other people to know how "good" is O2 customers support.

MI5 · ‎14-11-2016

That's fine but one post is enough.
Mods will remove any duplicates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.