Changing to SIM only best deal impossible online -...

Anonymous · ‎21-11-2017

Clearly it's been made impossible online to change down at the end of your contract to the latest SIM only deal .

when in your O2 account, the only suggestions available are phenomenally more expensive than the shop page.

as the best offers are not "new customers only", this is illegal by blatantly not illustrating these offers.

Am forwarding the deliberate variance to M Lewis & Watchdog.

Frustrates me when companies blatantly over price and break the law simply by not showing the full price structure.

Example is 5G for over £20 on my O2 page and it's 6G for £16 in online shop

MI5 · ‎21-11-2017

Are you looking at "upgrades" or "tariff change" ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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jonsie · ‎21-11-2017

Have you tried calling customer service?

They will put you on any online deal as they did with me.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎21-11-2017

@AnonymousI'm not certain about that. After my first year simo...I got a better deal the 2nd year. I admit there was a sale on and I took advantage of it. (6 months at half price)

Edited to add....I initially moved from contract to sim only and was a lot better off....i suppose its the luck of the draw at the time. There are deals to be had certainly

Veritas Numquam Perit

MI5 · ‎21-11-2017

If you're not looking at upgrading your contract, all you will see are tariff changes which are always poor value.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-11-2017

Simply a tariff change, retaining existing phone. Tnx

MI5 · ‎21-11-2017

Then you need to upgrade to a sim only tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-11-2017

Which customer service will do for you if there is a deal that suits you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-11-2017

Or use the upgrade now link in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-11-2017

I appreciate phoning CS will probably resolve this but it's the principle of the fact that it is illegal to offer a higher price when there is a lower price available.

In addition, some people will not review pricing to the same detail and therefore O2 are relying on people signing up ignorantly to an overpriced deal.

The he marketing naivety here, is that tonight myself & my wife are at the end of our contracts as of last week and tonight are looking to go SIM only. This just now encourages me to look at the Virgin & EE offers, especially given its Black Friday week.

Retention, should be any business's platform for growth !

O2

Changing to SIM only best deal impossible online - Surprised not !