Solved: you are not subscribed to a mobile data service

Anonymous · ‎24-09-2013

hi. I have just updated my iphone4 to ios7 and changed my 02 tariff at the same time. I can now not use 3g even though i have plenty of allowance. Not sure if this is a problem with my phone or my network? advise please.

adamtemp64 · ‎24-09-2013

What data bolton did they put you on check my o2 ? if not Iphone data then you need to change apn or get o2 to put you on iphone data.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

MI5 · ‎24-09-2013

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Upgrade-but-phone-not-working/td-p/534632

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-09-2013

Check the network by going here

http://status.o2.co.uk

Reset the phone by.

Settings , general , reset , reset network settings.

And give your SIM card a clean.

Complete any sim swap.

Anonymous · ‎24-09-2013

I have reset the network settings and I am in central london for good coverage.

No joy. i don't really want to reset the phone back to factory settings.

adamtemp64 · ‎24-09-2013

What data bolton did they put you on check my o2 ? if not Iphone data then you need to change apn or get o2 to put you on iphone data.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎24-09-2013

What I say does not do a factory reset.

Phone 02 to get the account checked.

202 contract.
4445 payg

O2

you are not subscribed to a mobile data service

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan