swapping phones with the same SIM and no connection

[LeeDavid]

Hi I am swapping up my phone I am moving to a unlocked iphone 6s. But after the swap i Can not get any signal on the new phone. O2 are showing as the providor, but no connection.

Any help will be apreciated

Thanks

Lee

[O2Sarah]

Hi, 

Is the handset second hand? Has it ever been reported as lost/stolen, or had unpaid bills on the account?

do you have an adapter so you could try your sim back in your old phone?

[LeeDavid]

the new phone is a reconditioned one that has beed unlocked as it is over 6 months old. it was describes as a 'as new' one when I got it from EE. I have put the SIM back in the old phone for the moment as I try and find a workable solution.

Thanks

[O2Sarah]

Ok, so you've had it from nearly new. Have you followed EE's unlatching process? Worth checking with their customer services to see if there's anything that's stopped it from going through.

[LeeDavid]

Hi I will check but followed all the instructions and had confirmation email of the unlocking so not sure what else there could be. Is there something on O2 side?

[LeeDavid]

I am having a lot of problems getting in touch with anybody at O2. There seems to be a compleat lack ot tech staff, or telephone numbers to ring to talk to anybody!!

I have spoken to Apple (spent a good hour on the phone) they said to go back to my provider to see if there are any blocks on the device.

How do I go about checking this?

Can you give me a number to call?

[MI5]

@LeeDavid 

All numbers here http://www.o2.co.uk/contactus

and special numbers during Covid here Guide: Coronavirus Community Help and Support