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iPhone 6 can't find carrier

Anonymous
Not applicable

on ‎03-02-2016 18:44

on ‎03-02-2016 18:44

Hey guys, I've just bought out my contract for my Android device to get an iPhone 6 as I prefer them, I got all my configuration information for my new contract on my old phone, which I have now sold, and now my new iPhone 6 can't find the carrier. Can anybody tell me what to do?
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Anonymous
Not applicable

on ‎03-02-2016 18:50

on ‎03-02-2016 18:50

Have you done the sim swap process?

 

Go into carrier. Select manual then o2. Also make sure you have the idata bolt on enabled so you can access mobile data

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Anonymous
Not applicable

on ‎03-02-2016 19:02

on ‎03-02-2016 19:02

I have manually selected the carrier, but it keeps saying no service which means I can't get a sim swap code.
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Anonymous
Not applicable
In response to Anonymous

on ‎03-02-2016 19:05

on ‎03-02-2016 19:05

You dont need a code. I will find the link for you. Were you given a new sim card?

 

http://swapmysim.o2.co.uk

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎03-02-2016 19:46

on ‎03-02-2016 19:46

Do you still have your old sim card?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PhoneChanger
Level 30: Meditator
In response to MI5
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Registered:

on ‎04-02-2016 09:06

on ‎04-02-2016 09:06

Worst case pop in to your local O2 store, they will be able to help and sort you out with a SIM card in store (take ID with you if you won't have your original SIM to prove who you are to them (as they used to text you in store))
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