iOS 7 - Voicemail not working

[Anonymous]

Since upgrading to iOS7 my iPhone 5's voicemail system has ceased to function.  The O2 Gurus were no help whatsoever and the customer service line is 'busy'.  Anyone else had the same problem?

[Anonymous]

Have you tried turning it off via dialing 1760 and then turn it back on via 1750 ?

Live Chat is limited so perhaps keep trying 202 for contract or 4445 for payg.

The lines will be busy due to the iPhone launch.

[adamtemp64 · Accepted solution]

Not had this my self just tested on my 4s and was ok

Have you turned voice mail off 1760 and back on 1750.

In the faq section and useful links ther was a procedure that helped others.

this tip

Troubles with Visual Voice mail not saving passcode try (source the forums)
Call 1760 to de-activate your voicemail
Go to Settings > General > Reset > Reset Network Settings (No need to reset all settings).
This will Then re-start the phone.
Text "STATE" to 9011 (I don't know why or what this does?)
Call 1750 to re-activate your voicemail

Edit typo

[Anonymous]

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@adamtemp64 wrote:

Not had this my self just tested on my 4s and was ok

Have you turned voice mail off 1760 and back on 1760.

@Anonymous

Its 1750 to turn it on  and 1760 to turn off.

[Anonymous]

Yes, didn't work.

[Anonymous]

Looks like a call to o2 will have to be made just to check your account and or e mail them here : https://www.o2.co.uk/apps/help/help

Have you tried the reset options in the iphone ?

settings > General > Reset > Reset Network Settings

[Anonymous]

Yes, did that too without success.

[adamtemp64]

have you tried the full tip above including sending an sms with state to 9011 whilst vm is off 1760?

[Anonymous]

When you upgraded to iOS7 did you get the last pop up saying download and install your carriers settings.

Im not sure if that has a bearing on this but its worth mentioning.

[Anonymous]

When I dial 1760/1750 should I hear anything? I just get 3 beebs.