esim help/reset

[pedrot]

Im hoping someone can help me.  I had a data plan which was working intermittently on my apple watch, i was told to remove this by an o2 advisor on Saturday who said i had to go to the store to purchase an esim pack.  The store have advised me this is incorrect and now I cant add a data plan in the watch app, I get error code 14.  I have just contacted o2 customer service who keep telling me to go to the store and purchase an esim pack.  Help me please!!!

[pedrot]

@O2Sarah- O2Emma can you help me please? i see you have helped people with this error code previously

[gmarkj]

Let's see if the advisors on duty this afternoon can help @pedrot .

Can you see if there is anything you can do please @O2Ryan or @O2Emma ?

[Jojooooo]

Can anyone else help me aswell I’m stuck on the 24 hours activation (been well over)

[O2Emma]

Hi @gmarkj  Its busy again I will pick this up thanks.

[O2Emma]

Hi @pedrot I will send you a private message to look into this for you.