cancelling 5s order to go back and select 4g'ssss

[Anonymous]

Right so I went to pay for my upgrade online gave up as I went back to work, now I log on and it remembers where I have got to, I want to go right back to the start to select 4g instead of 3g.. Any help would be appreciated, Ringing up doesn't seem like fun today! thanks

[Anonymous · Accepted solution]

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@Anonymous wrote:

Right so I went to pay for my upgrade online gave up as I went back to work, now I log on and it remembers where I have got to, I want to go right back to the start to select 4g instead of 3g.. Any help would be appreciated, Ringing up doesn't seem like fun today! thanks

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Cant you clear the shopping basket or something similar.

Yes o2 Customer Services will be on overdrive with the launch.

Perhaps wait until Monday and try ringing them then.

[Anonymous]

Same problem with me i want to choose gold now not black and I'm stuck on the payment area every time I go to upgrade it takes me back to where I was I can't clear the shopping basket or anything

[Anonymous]

Clear your caches or try another browser.

[Anonymous]

Tried that but now I made another order with the gold 5s but I'm scared if I pay i might pay for the black one also

[Anonymous]

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@Anonymous wrote:
Tried that but now I made another order with the gold 5s but I'm scared if I pay i might pay for the black one also

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Are both in your shooping basket ?

[Anonymous]

Only the gold one ... The black one isn't but when I click on " upgrade " it takes me to the black one the payment area bit

[Anonymous]

I have to refer to my earlier advice and ring o2 Customer Service's to complete your upgrade.

[Anonymous]

I don't want to carry on with the black 32gb 5s..I want to clear that then start again with a gold 16gb

[perksie]

As advised here many many many times, you need to call O2.