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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9227 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382634 Views
  • 4 replies
  • 0 kudos

Resolved! unlocking a phone

Anybody know how ot get o2 to unlock a phone? I have tried the online form and got an automatic reply saying they could not find it but then you cant reply to the email. I tried the onlien chat they found it and said it would be 48 hours, that did no...

Anonymous by Not applicable
  • 3428 Views
  • 5 replies
  • 0 kudos

Resolved! Vat

I have 2 telephone numbers on my airtime account, how do I find out how much vat has been charged to each of my numbers as the vat shown is for both numbers.

Anonymous by Not applicable
  • 2529 Views
  • 2 replies
  • 0 kudos

Resolved! Roaming abroad

Hi Having trouble with data abroad but not messages and phone calls. Spoke to O2 and they suggested (like other posts) to turn off the EU Internet setting. i have explained to them that there is no setting on the phone. Not sure whether its because t...

Anonymous by Not applicable
  • 4789 Views
  • 19 replies
  • 0 kudos

Resolved! Sim Swap - activation/unblocking required

Good morning, My son had his iphone SE stolen at the weekend and we went into an O2 store to get a sim swap for an old handset which he will now use. Despite swapping to a new sim card his phone is still blocked and he's unable to make calls. Can you...

Anonymous by Not applicable
  • 2444 Views
  • 2 replies
  • 0 kudos

Resolved! Unlock old iPhone 3GS

Hello, any help much appreciated.I have a very old iPhone 3GS which still seems to be locked to my provider, which I think at the time was still O2. I've just started a new job and have been given a new SIM to put into an old phone and use for busine...

Anonymous by Not applicable
  • 3432 Views
  • 2 replies
  • 0 kudos

JB Iphone 7 Plus Deliveries

Ok, so it now appears O2 have finally started moving MB models of all sizes. Question is, are anyone getting anywhere with Jet Black models yet? I know there are stories of QC issues and the likes of, this thread is more about seeing when the JB vari...

Anonymous by Not applicable
  • 14853 Views
  • 101 replies
  • 2 kudos

Resolved! On hold with o2

Been on hold with o2 for over 35minutes so far this morning, do I really want a up grade with such bad customer service

Anonymous by Not applicable
  • 4242 Views
  • 10 replies
  • 0 kudos

Iphone 7 GPS problems

Hi Is anyone else having issues with their gps on the iphone 7 plus? I use it a lot but since getting this iphone it's been impossible to use. It doesn't seem to be able to pin point my location, it has me constantly moving between my home and the ot...

Bonnie007 by Level 3: Thinker
  • 2915 Views
  • 5 replies
  • 0 kudos

Resolved! Block premium numbers

How can u stop my daughter using premium rate voting numbers  

Anonymous by Not applicable
  • 2780 Views
  • 3 replies
  • 0 kudos