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New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9356 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382797 Views
  • 4 replies
  • 0 kudos

Resolved! New iPad on mobile broadband

Hi! I'm hoping someone can help.. I have an iPhone and existing iTunes account, I've had it for years. This is also on O2. I recently purchased a new iPad with cellular, so a monthly contract/different number. When setting it up I used my Apple ID an...

Resolved! Backup to iCloud following upgrade to use new handset

I recently upgraded and have a new iPhone 7 I am waiting to make use of. However, my old handset - iPhone SE had not been backed up to iCloud since October 2016 as storage was full so I recently paid for additional iCloud storage upto 50gb. Despite m...

Clh by Level 1: Joiner
  • 1674 Views
  • 5 replies
  • 0 kudos

Resolved! iPhone X unlock

Hello, I am currently working in the Middle East and I’ve bought a SIM card out here so I went through the process of trying to unlock my phone with the form and everything however I’ve waited several days now and I’ve heard nothing! I really need th...

JCooop by Level 1: Joiner
  • 1506 Views
  • 3 replies
  • 0 kudos

iPad SIM not recognised

I have an ipad Mini 4 with a PAYG data SIM. I have been trying unsuccessfully to upgrade my monthly top up plan from 2 Gb to 3 Gb. I was today sent a new sim with a new number. It was preloaded with 3Gb by Customer Services as a goodwill gesture, as ...

Roger206 by Level 1: Joiner
  • 1018 Views
  • 2 replies
  • 0 kudos

iPhone 7 crashed and not responding

I removed the SIM card from my perfectly working iPhone 7 and placed it in my new SX Max. The next morning I discovered that the phone was completely in operative. My first response was to plug it in to the charger of which there was no response from...

Resolved! new sim card

Hello! I’ve got a new sim - new number - for an old iphone 5 that im using as a business number. Its on the same account as my personal phone. I set up my old phone as a new iphone so none of my old info is on there and i could start a fresh. However...

Emma10 by Level 1: Joiner
  • 1810 Views
  • 4 replies
  • 0 kudos

Resolved! wi fi calling

Has anyone else been told that although their phone is locked to O2, that device does not support wifi calling because "It wasn't bought from O2". I was told this in the O2 shop in Carlisle. As I had not bought my iphone 7 plus from them I was told t...

MusicIan by Level 4: Observant
  • 4711 Views
  • 13 replies
  • 0 kudos

Cant send texts to one number in my contacts

Hi Hoping someone can help with an long term issue on my iphone 7. There are a couple of numbers in my contacts list (non iphones) that i can receive texts from but cannot send. The phone tries to send as text message but i keep getting the message '...

M_K by Level 1: Joiner
  • 1616 Views
  • 4 replies
  • 0 kudos

Resolved! SlingPlayer won't connect to Slingbox over 3G/4G on iPhone 6

Hi All, I am not sure whether anyone has seen this, but I am unable to connect to my Slingbox over 3G/4G. However, it works fine when I am connected over Wi-Fi. O2 claims their are not blocking it, but extensive analysis shows that all ports are open...

Anonymous by Not applicable
  • 7726 Views
  • 13 replies
  • 0 kudos

Resolved! Phone

My screen is cracked and I’m not sure if my phone is insured and if I’m not how will it be to get it repaired

Leslie by Level 1: Joiner
  • 1896 Views
  • 3 replies
  • 0 kudos