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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 8285 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 368191 Views
  • 4 replies
  • 0 kudos

iPhone 12 has not arrived

My iphone 12 for my son did not arrive. Can you explain why and when I should expect it.

Ashma by Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Unable to make outgoing calls only

Unable to make outgoing calls only can send text and wats app. Bill is all payed never missed a payment had contract over 5 years never had this problem. Tried customer service. What a joke on hold for 2 hrs to then be cut off

006 by Level 1: Joiner
  • 441 Views
  • 1 replies
  • 0 kudos

Apple Watch - Unable to complete Mobile Service Setup

Hi there, I was trying to enable mobile data on my Apple Watch, but I got this message "Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 27". Could you please let me know...

Resolved! Sim

Does an iPhone 14+ take the same sim as an iPhone XR?

Resolved! iMessage and Facetime not activating since porting from Vodafone

Ported my number from vodafone to o2 on the 23/02/24. Since then I have not been able to use imessage or facetime on my iPhone 12 pro. I did not have an issue on Vodafone only started when I move to O2. I have tried all the troubleshooting steps mult...

wenbeir by Level 1: Joiner
  • 2247 Views
  • 13 replies
  • 0 kudos

Resolved! Transfer eSim between current iPhone and new iPhone

My current iPhone uses an eSIm. I have ordered a new phone (from Apple, not O2) and I will need to transfer the eSIM from my current phone to the new one.I have read that you need to visit and O2 shop in order to get a new eSIM to use in the new phon...

MarkF by Level 1: Joiner
  • 30108 Views
  • 23 replies
  • 0 kudos

Resolved! where to add manual Esim profile

I have been unable to add QR code for Esim and do not know where to add manual settings in iPhone 14 Pro. I currently have no network connection so customer service cannot help, as I cannot verify my account by text

unifaerie by Level 1: Joiner
  • 1861 Views
  • 5 replies
  • 0 kudos

Upgrade

Hi I’m on the sky deals for upgrade it’s Apple iPhone 12 purple 5gb unlimited text and calls. Data rollover and 5G access no extra cost for £23. I’ve looked on your site as I’m an O2 and virgin customer and your price is not the same I was wondering ...

DonnaB by Level 1: Joiner
  • 617 Views
  • 2 replies
  • 1 kudos

O2 Suddenly Blacklisted my IMEI

I have original proof of purchase and the phone is nothing related to O2, I have been using this for 6 months with SIM free plan with a year contract in O2, Suddenly on Monday SIM 1 Not allowed error came, I thought it's some mast problem but did not...

FBub by Level 1: Joiner
  • 1923 Views
  • 12 replies
  • 0 kudos

Data access problem

I have an iPhone 6 which is unable to load websites (such as Google Maps e.g.) or even pictures when working from the 4G network. It works fine when I'm connected to a wi-fi network however. Can this be improved?

GB1962 by Level 1: Joiner
  • 676 Views
  • 4 replies
  • 0 kudos