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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9421 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382943 Views
  • 4 replies
  • 0 kudos

Resolved! Mobile data on Apple Watch Update

There is an ongoing issue with iData on the Apple watch at the momentO2 are aware and ssued a responsehttps://community.o2.co.uk/t5/Apple/Apple-Watch-Series-5-Setup/m-p/1332986/highlight/true#M164359Apple Watch Series 5 Setupon ‎**Personal info**20 1...

jonsie by Level 94: Supreme
  • 944 Views
  • 3 replies
  • 3 kudos

Apple Watch Series 5 - No Mobile Data

Hi, I have recently purchased a Series 5 Apple Watch but have been unable to set up the mobile data on this. I have received a text tfrom O2 to say that they have connected my Apple Watch Airtime Plan and I am also able to view this on the O2 app. Ho...

Kelsey92 by Level 1: Joiner
  • 961 Views
  • 4 replies
  • 0 kudos

New SIM card

I recently upgraded my IPhone to a newer version and bought a new SIM I changed them over fine but it’s been over 24hrs now and I still can’t make or receive calls? I have tried removing the SIM and putting it back in again but that doesn’t seem to w...

HannahM23 by Level 1: Joiner
  • 710 Views
  • 3 replies
  • 0 kudos

Resolved! Apple iPhone 8 Plus 128GB Gold

Hi I placed an upgrade order on March 30th and haven’t heard anything back as was told Apple iPhone 8 Plus is OOS.How much longer will this be OOS ? When can I expect my order as waiting 21 days is a joke to be honest someone should have contacted me...

KM3 by Level 1: Joiner
  • 610 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch s5 connecting mobile data

I keep getting this message Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 15 please help

Michelle28 by Level 2: Apprentice
  • 1349 Views
  • 7 replies
  • 0 kudos

I got the Apple Watch Series 5 but I cant get the my data plan to work

I got the Apple Watch Series 5 from o2 today and I set it up. But when I got to the part where I have to set it up with my data plan o2 wouldn't let me, this message kept popping up instead "Oops, something went wrong. Try again and if the problem co...

hamzab_ by Level 1: Joiner
  • 1724 Views
  • 9 replies
  • 0 kudos

Apple Watch mobile date not working

Hi, ive just recently purchased an Apple Watch from o2 and whilst it's set up fine I cannot seem to set up my mobile data evertytime I click the set up mobile data tab it sends me to o2 page and says Apple Watch on 02 is only available to personal pa...

Nadine by Level 1: Joiner
  • 1443 Views
  • 4 replies
  • 0 kudos

Phone not delivered? and no email saying order on the way

HI I ordered an IPhone XR like new blue 256gb last Wednesday night as a back up phone, which i paid an up front charge for, received an order number and a new phone number-great. To date the phone has not been delivered, and i have not received any e...

Debs14 by Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

Transfer data to new iPhone XR from iPhone 6 plus

Hi, I have just been sent my new iPhone XR and have inserted my SIM from my iPhone 6 Plus. None of the contacts, photos, notes or apps (nothing basically) has transferred to the new phone. I was asked to put the phones close so that a data transfer c...

TML by Level 1: Joiner
  • 981 Views
  • 4 replies
  • 0 kudos

iPhone 11

My brand new iPhone 11’s screen is locked I can’t open it and I can’t switch it off. I haven’t managed to obtain an answer as to how to fix the issue.

Leise by Level 1: Joiner
  • 448 Views
  • 1 replies
  • 0 kudos