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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9431 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382967 Views
  • 4 replies
  • 0 kudos

Unable to send recieve texts on new iPhone 11 after upgrade

Hi There I am not having much luck with talking to o2 on the phone. I have ysterday recieved my new iPhone 11 Pro Max and cannot send or recieve any text messages and in turn cannot get iMessage to activate or Facetime. Visual Voicemail is not workin...

Resolved! Unlock device to all networks

Hi guys just bought an iPhone 7 on 02I’ve looked at the help and it’s no use !Can someone please help me unblock the iPhone so I can use my sim pleaseMany thanks

Channyh by Level 1: Joiner
  • 1323 Views
  • 6 replies
  • 0 kudos

Phone number not showing when I message

Hi. I’m on a new contract with 02. I just changed from EE.My phone number has been ported over but when I message someone it comes up as the email I use for my Apple ID, not my number.My Daughter is having this problem also and has been like that sin...

JR20 by Level 1: Joiner
  • 790 Views
  • 2 replies
  • 0 kudos

Phone wont charge

Had this problem before the phone wont charge at all i cant get through to anyone to report the phone what can i do

Jess7 by Level 1: Joiner
  • 953 Views
  • 7 replies
  • 0 kudos

Airtime Plan on Apple Watch

Hi, was wondering if anyone would have any ideas on how to fix my problem. I got an apple watch series 3 from 02 around 5 months ago now and from day one i have been paying for airtime on my watch, i pay this monthly along with my phone contract. How...

KaitlinB by Level 1: Joiner
  • 2258 Views
  • 8 replies
  • 0 kudos

Help!

How do I speak to a person for help? I cannot send or receive text messages on my iPad and I cannot change the settings.

Green line Iphone

HiI purchased a ‘like new’ iphone x on contract just under a year ago and today a green line has appeared down the right hand side of the screen. I have tried to call O2 but the automated line eventually says bye and cuts me off. How can i get in con...

J112 by Level 1: Joiner
  • 564 Views
  • 2 replies
  • 0 kudos

Iphone not working

I have had my phone since September and my phone for some reason will not turn on. And I'm not able to contact anyone for help!

Amy97 by Level 1: Joiner
  • 852 Views
  • 2 replies
  • 0 kudos

Replacement Apple Watch connect back to cellular

Hi, not sure if anyone else has had this issue. I have an Apple Watch 5, on a cellular -lan. Everything was connected and working well, unfortunately i cracked the screen and had a replacement sent out under Apple care. I had to unpair the watch whil...

SY2 by Level 1: Joiner
  • 927 Views
  • 3 replies
  • 0 kudos

Swap Apple Watch mobile data plan to different phone

I have a couple of Apple Watch series 5 synced to phones on the same account - but I want to swap the phones over but keep the watches attached to the same number.I have paired the watch and tried to set up Mobile Data on the Watch app but get the er...

BigBri165 by Level 1: Joiner
  • 894 Views
  • 1 replies
  • 0 kudos