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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9305 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382710 Views
  • 4 replies
  • 0 kudos

Resolved! Mobile roaming issues

Arrived in Spain and my data roaming isn’t working, it’s saying “could not activate mobile data network”. I have never had this problem abroad please help

Jess231 by Level 1: Joiner
  • 1216 Views
  • 3 replies
  • 0 kudos

New phone stuck on set up

New iPhone11, swapping from iPhone8. Did sim swap fine, set up facial recognition and Apple Pay, O2 phoned part way through & now it’s stuck on the ‘Hello’ screen or it says ‘updating iCloud settings’. I’ve tried turning on & off, done a soft reset, ...

HGR123 by Level 1: Joiner
  • 1728 Views
  • 9 replies
  • 0 kudos

Resolved! Why does Face time on my ipad ring when my iphone se 2020 rings?

I have just received and activated my new iphone se 2020. Every time I receive a call on the mobile then Face time on my ipad also rings. How can I stop this happening and only make each device ring when required? Thanks.

Martinhb by Level 1: Joiner
  • 906 Views
  • 3 replies
  • 0 kudos

Resolved! Damaged phone

I received my new phone on 11th July and it appears to be cracked on the screen as it arrived like this what do I do about getting it fixed/replaced?

Kieron97 by Level 1: Joiner
  • 533 Views
  • 2 replies
  • 0 kudos

Phone locked

Hi my son has forgot his password to his phone and locked himself out, it's asking to connect to iTunes but nothing connecting

Kayleighm by Level 1: Joiner
  • 576 Views
  • 2 replies
  • 0 kudos

Difficulty making and receiving calls in Australia

I have been in Australia 6 months and due to Covid I cannot currently get home. My tariff includes roaming in Australia and I have been making and receiving calls without problem until the last couple of days. Now I cannot make calls - it just says c...

MarkB1 by Level 1: Joiner
  • 856 Views
  • 3 replies
  • 0 kudos

calls forwarded from landline only ringing once

Hi, I have an issue where I have landline calls forwarded to my mobile (iphone XR). When a call comes through, it rings once and then either ends or goes to voicemail. I have checked the setting and increased ring times etc but cannot figure out how ...

Conor_B by Level 1: Joiner
  • 1632 Views
  • 9 replies
  • 0 kudos

02 wont let me unlock my iPhone?

I’ve tried 3 times now keeps saying failed security. Only just brought phone put in 02 sim so I can unlock it but still saying it please help do I need to top it up? Really don’t want to waste £10 as I need to be on 3 network. Thanks

Emma991 by Level 1: Joiner
  • 1100 Views
  • 5 replies
  • 0 kudos

Resolved! No voicemail notifications when mobile data is off

I am ready for the hills!! I am not receiving any voicemail notifications at all when my mobile data is turned off! As soon as I switch the 4g on the voicemail notifications come through, however I’m only on 500 mb per month so not ideal ?? Now I hav...

Fofer by Level 1: Joiner
  • 7632 Views
  • 10 replies
  • 1 kudos

De register number

I have a new contract with the I-phone 7. The phone came with a number but I am using my existing number. When I looked at the settings it is stating the original number for iMessage and FaceTime which is incorrect. Please help me amend it as I can't...

JKN by Level 1: Joiner
  • 609 Views
  • 2 replies
  • 0 kudos