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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9377 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382846 Views
  • 4 replies
  • 0 kudos

Resolved! iMessage number

I changed from Vodafone to O2 and got my own number transferred, but iMessage and FaceTime are still using the number I transferred from. I have done everything suggested by Apple such as switching them both off then on again, and I can't delete it, ...

Resolved! WiFi Extra not working on London Underground?

About 3 weeks ago or so, my iPhone X stopped being able to pick up the O2 free WiFi service on the London underground network. Whenever I try to connect, I get a message saying "Unable to join the network WiFi Extra". I've had the phone for 2 years a...

JM147 by Level 1: Joiner
  • 921 Views
  • 1 replies
  • 0 kudos

Settings->general->current period

I have a 1Gb / month contract for data.This refreshed a couple of days ago. In this O2 App I can see I have used a few Mb of this new period, as expected, yet my phone shows a “Current Period” value of 1.2Gb (was 1.1 till new period started). I.e. it...

Kade by Level 1: Joiner
  • 891 Views
  • 2 replies
  • 0 kudos

Resolved! iPhone XR Ghost Touch

I have just bought a “nearly new” iPhone XR, when charging the phone the screen goes completely bonkers and have since researched and found there is an issue with this phone.I have no way of contacting O2 to return the phone for repair - you can’t ca...

Lisamh86 by Level 1: Joiner
  • 1076 Views
  • 1 replies
  • 0 kudos

wifi calling

Trying to enable wifi calling on my phone. When i click it in setting it says i need to contact o2. When i look on the website it tells me to do what i’m already doing and i’m finding myself in a continuous loop.

Apple watch series 5 no longer connects to O2 data plan

Hi, I really hope someone can help me here I have an Apple watch series 5, celluar. I have the O2 £5 per month data package for the Apple watch which is paired to an Iphone 11 pro. The watch previously worked fine on the O2 network when not connected...

Ohrobo79 by Level 1: Joiner
  • 1202 Views
  • 5 replies
  • 0 kudos

Resolved! Free 12 months of Apple TV

I’ve just upgraded to an iPhone XR. I was promised 12 months free of Apple TV. I’m being offered 7 days when I log in. Does anyone know how to get this to work? Thanks!

Susan6 by Level 1: Joiner
  • 1333 Views
  • 5 replies
  • 0 kudos

XR issue

Why has my account not been credited since calling about an issue at the end of 2019?

JadeR by Level 1: Joiner
  • 1012 Views
  • 4 replies
  • 0 kudos

Phone number being used on another iPhone that isn't mine - what to do?

I've had an alert saying my 'Apple ID and phone number are now being used for iMessage and FaceTime on a new iPhone. If you recently signed into "Mary's Music" you can ignore this notification. This isn't me but what to do about it? There's no option...