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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 8400 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 368888 Views
  • 4 replies
  • 0 kudos

Resolved! Reset Network Settings - iPhone

Hello, Regarding the above subject title [Reset Network Settings], I have an iPhone 6s on the O2 network. It states in relation to 'Reset Network Settings' that: "this also resets Wi-Fi networks and passwords, cellular settings and VPN and APN settin...

Agent47 by Level 1: Joiner
  • 7645 Views
  • 3 replies
  • 0 kudos

Refurbished iPhone has low battery health

I've just upgraded and got a refurbished iPhone XR, which O2 advertises as being "like new". The battery health of the phone is only 91%, and given that poor battery performance of my old phone was the main reason for the upgarde, this does not seem ...

Odradek by Level 1: Joiner
  • 1446 Views
  • 1 replies
  • 0 kudos

ordering a e sim pack

Hi, I have just purchased the new iphone 12 pro max because of it dual sim capability but I cant figger out how to order an e sim pack?? Any help would be apreciated.Mike

5823hiner by Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos

iPad order

I ordered 2 iPad Pro’s on the 24th November, showing for next day delivery, got a text a few days later saying they are delayed, now showing in the shop as 6 weeks for delivery, will I see mine before Christmas ????

CMK by Level 1: Joiner
  • 2995 Views
  • 17 replies
  • 0 kudos

Resolved! Cellular Apple Watch

I have a Series 5 cellular watch, used it with a Vodafone sim no problem. Just switched it to an existing O2 sim on a refresh 15gb plan and it’s telling me to add a sim only £5month to my plan. Why would I do that when I barely use any data as it is?...

melody1 by Level 1: Joiner
  • 1207 Views
  • 6 replies
  • 0 kudos

Resolved! SIM card not working in an iPhone XR

I’ve just got an iPhone XR from O2, upgraded from my iPhone 6. The SIM card is the same size so I swapped it over but get this message:“The SIM card you currently have installed in this iPhone is from a network provider that is not supported under th...

Elisesdad by Level 1: Joiner
  • 1119 Views
  • 3 replies
  • 0 kudos

iPhone 12 Pro max

Hi, has anybody upgraded to the 12 pro max as I am a little worried that it may be too big

Besti by Level 1: Joiner
  • 1096 Views
  • 5 replies
  • 0 kudos

Wrong MAC address received by router.

Hi,I just tried to add my new IPhone to my Wi-Fi and I read the expected Mac Address from theSettings:->About:-> General :->Wi-Fi Address.I white listed it on my router and tried to connect it.It would not connect. So I temporarily disabled the white...

Apple Watch cellular set up problem

I have been desperately trying to set up my cellular plan on my apple watch all day. When I go onto the apple watch app on my phone, and then go to set up mobile data, it tries to take me to O2, but instead spends about a minute trying to load and th...

Fabienne by Level 1: Joiner
  • 618 Views
  • 1 replies
  • 0 kudos

iWatch receiving texts / non iMessages

I have recently setup an iWatch 6 with O2. My current iPhone Xs is using an eSIM. For some strange reason my watch cannot receive standard text messages. iMessages appear to come across without a problem. I realise these are linked to iCloud and work...

rob4465 by Level 1: Joiner
  • 724 Views
  • 1 replies
  • 0 kudos