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New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 8391 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 368752 Views
  • 4 replies
  • 0 kudos

Not working

Hi guys, can anyone help. I can't ring out on my i12 and have checked there are no service issues in the area. My bill is paid up to date and have turned the phone on and off but to no avail. any ideas

Hut by Level 1: Joiner
  • 775 Views
  • 3 replies
  • 0 kudos

Resolved! O2 say iPhone can’t be unlocked as not o2, phone info says o2

I have read a few other threads about this sort of thing but can't seem to decide what im doing wrong. We've got an apple iPhone 6s that was originally contract on o2 and then we changed it to o2 pay as you go around 18 months ago. I requested a pac ...

Cat72 by Level 1: Joiner
  • 1149 Views
  • 2 replies
  • 0 kudos

Resolved! New phone

I just got a new contract with 02 , the SIM card won’t work in the phone they have sent and they even sent me a replacement sim. The SIM card works in other phones but won’t work in the new phone. I checked the carrier settings and it says phone not ...

95Dani by Level 1: Joiner
  • 679 Views
  • 3 replies
  • 0 kudos

No service

My pixel 4a is saying no service since this afternoon. It's not a new phone or sim. I've installed latest updates, tried restarting phone and also tried resetting networks. I've taken the sim in and out again. Sim is working if put in another o2 phon...

Char85 by Level 1: Joiner
  • 629 Views
  • 2 replies
  • 0 kudos

Resolved! usb c to micro charger sent

I upgraded my phone and received a usbc to micro wire instead of micro to usb wire, the usb c is useless to me unless I have to buy an adapter for it to work. can I send this back to 02 and get a micro to usb wire instead as I cannot charge my new de...

JDJ by Level 1: Joiner
  • 1113 Views
  • 5 replies
  • 0 kudos

Resolved! New phone

I have just got a new iPhone 12. I love it, but I wish I had gone for a different colour. Does anyone know if I can do a swap? Same phone and contract- just different colourThanks

Emma45 by Level 1: Joiner
  • 776 Views
  • 3 replies
  • 0 kudos

Resolved! 3rd Party Contract

Hi guys just looking for some advice. I have just purchased a new iphone from a 3rd party site however the network provider is still 02 and i am keeping my same number. I currently pay DD on an apple watch and have been told that if i was to cancel m...

Cal97 by Level 1: Joiner
  • 523 Views
  • 1 replies
  • 0 kudos

Apple Watch

Since Christmas, I have been trying to set up the mobile data on my Apple Watch Series 6 (GPS & Cellular). Every time, it comes up with the error code 84. I have been in contact with O2 directly about this issue, and it is still not resolved. I have ...

Mollie1 by Level 1: Joiner
  • 692 Views
  • 3 replies
  • 0 kudos

Phone keeps saying no sim installed

Phone keeps saying no sim installed and iv turned phone on and off, removed SIM card and reinstated it, iv updated to latest software I can’t ring or txt anybody there is no signal inside or outside

Awoodruff by Level 1: Joiner
  • 776 Views
  • 1 replies
  • 0 kudos

Resolved! How to use the o2 qr scanner.

When trying to scan a qr code it does not seem to work (it isn't recognising a code). Also, when it says to type it in manually, this doesn't seem to be possible since the keyboard only has numbers attached to it, you can't type in letters of the alp...

Anonymous by Not applicable
  • 9906 Views
  • 13 replies
  • 0 kudos