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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 8291 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 368267 Views
  • 4 replies
  • 0 kudos

Resolved! New iphone 12 mini cannot make or accept phone calls

Has anyone else had this problem? Would welcome helpful suggestions. O2 appear to be closed to customers needing help until next Monday. I suspect it's something simple to many people - unfortunately not to me. Is there a series of steps needed to di...

PWX by Level 1: Joiner
  • 595 Views
  • 1 replies
  • 0 kudos

Resolved! Imessages

I have a new iPhone 12 and have transferred my number from EE to O2. iMessages are not being sent from my phone number only my email address

TC817 by Level 1: Joiner
  • 614 Views
  • 2 replies
  • 0 kudos

Emails

I have an apple I phone but am unable to receive emails.i am requesting to discuss with a person on the telephone. Thanks

kingsway by Level 1: Joiner
  • 567 Views
  • 1 replies
  • 0 kudos

Resolved! Unlock iPhone 5 to support EE sim

Hi, giving my grandson my old iPhone 5 as his phone broke. When I insert his EE sim msg appears. Sim not supported. Please help.

Ooooooooo by Level 1: Joiner
  • 544 Views
  • 1 replies
  • 0 kudos

Resolved! iPhone 8 plus - WiFi keeps disconnecting

My other half has an iPhone 8 plus. Over the last week or so it has started to repeatedly disconnect from our WiFi, more often than not comes up with ‘Incorrect password’, even after inputting the correct password. My iPhone has had no issues. Our Sk...

Resolved! missing Iphone accesories

Helloso yesterday i upgraded to an iphone 12-like new got sent the incorrect charge cable bit gutted as there's no charge to it and cant get out to get a new one. Huffff. trying to get hold of some sort of customer service is impossible as it leads m...

Anonymous by Not applicable
  • 955 Views
  • 4 replies
  • 0 kudos

Still waiting for sim to swap , been 32 hours

I’ve been waiting about 32 hours for my sim to swap and still no joy been trying to talk to someone on the o2 app but it keeps saying they are going to send a text to my phone so I can prove it is me , it is a joke why send me a text if my sim is not...

M-Q-1 by Level 1: Joiner
  • 532 Views
  • 2 replies
  • 0 kudos

Using an iphone SE with a EE sim card and an O2 E Sim

Hi there, I have a question for you. I have an O2 monthly sim contract with my iPhone 7. My company want me to have a company mobile but it is android and it is from EE rather than O2 I do not want to have two phones and even worse an android phone. ...

wg1 by Level 1: Joiner
  • 2205 Views
  • 6 replies
  • 0 kudos

Resolved! Bolt Ons

Hi,I would like to turn off “International caller” Bolt Ons.thank you!kind regards,Hazhymyrat

Resolved! o2 sim not working in unlocked iphone 12 mini

I am tearing my hair out. I have set this phone up from an icloud backup of my old iphone x BUT it won’t connect to the o2 cellular network. The SIM works fine in my old phone and when i recently upgraded it I ticked the 5G ready box.When I go to set...