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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9592 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 383232 Views
  • 4 replies
  • 0 kudos

Apple Watch mobile data not connecting/ enabled

02 are being no help at all, have rung them and messaged on social media.getting the typical ‘your 02 account is no eligible to enable mobile service on your Apple watch’

Lucy30 by Level 1: Joiner
  • 391 Views
  • 3 replies
  • 0 kudos

Credit check

So I went to purchase an iPad yesterday with monthly payments and paid my one time £20 payment , they said they are doing further checks and it could take up to 24 hours , they still haven’t emailed me or anything how long does it usually take

AR111 by Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

5G Not Kicking in when Wi-Fi Turned Off

I have an O2 sim in my iPad. When I turn Wi-Fi off it doesn’t revert to 5G as it has always done in the past.

MRSH1262 by Level 1: Joiner
  • 285 Views
  • 3 replies
  • 0 kudos

eSIM request

Recently bought a vehicle in the US and would like to request aun eSIM, how should I proceed about it?

Jorgerodt by Level 1: Joiner
  • 235 Views
  • 1 replies
  • 0 kudos

Resolved! Visual Voicemail Not Working

I have just changed tariff/phone plan and now my voicemail isn’t working and I just have a red spot over the phone icon. I know for sure I have 2 voicemails but it’s not telling me they’re there. I’ve restarted my phone, dialled 1750 and turned my VM...

Anonymous by Not applicable
  • 66565 Views
  • 11 replies
  • 0 kudos

Damaged SIM

I was trying to reset my phone by taking SIM out and reinserting it. I somehow damaged the SIM! I need new SIM with same original number but as I have no working SIM I am unable to call 02 even though it is a free call

Stupot67 by Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

New IPhone 16. Transferring sim to eSIM.

Bought iPhone 16 from Apple and trying to transfer number from 14. Phoned O2 for qr code which hasn’t arrived yet (3hr). Now can’t phone or get texts from my iphone14 so cannot make calls to O2 (or anywhere0, can’t receive calls and cannot get confir...

PJ9 by Level 1: Joiner
  • 651 Views
  • 6 replies
  • 0 kudos

Resolved! How to update my answer phone message

I have a new phone and my old message has disappeared from the answer phone message. How do I retrieve it?

Order processing

I pre ordered the new iPhone pro max last Friday and got the delivery date as today but my order is still stuck on “processing” I’ve been in contact via X with o2 and they aren’t very helpful, has anyone else got/had this problem?

Matty123 by Level 1: Joiner
  • 432 Views
  • 3 replies
  • 0 kudos