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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9357 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382801 Views
  • 4 replies
  • 0 kudos

Resolved! Apple Watch series six

Good evening. I was upgrading my phone from iPhone XS Max to iPhone 13 pro max, after hours of problems with Face ID etc, I sorted that but the Watch was completely different. I had to delete the Watch and contents to unpair from the one to the other...

Tired1 by Level 1: Joiner
  • 825 Views
  • 2 replies
  • 0 kudos

Resolved! How to stop MMS from iPhone 12 (iOS 15.1)?

I got a notification from o2 that I'd sent an MMS message, which alarmed me, as I'd turned off MMS messaging in my iPhone settings. On getting my bill it appears I got charged 54p for sending one fingers-crossed emoji. There were no other pictures se...

Resolved! iPhone shows my number as +44?

My iPhone shows my own number as +44 where as all my family members numbers display as 07…. I can’t seem to edit this in the phone and I’m wondering what’s caused it or if there’s any way to update it?

RDRX79 by Level 1: Joiner
  • 3786 Views
  • 3 replies
  • 0 kudos

Enabling Wi-Fi calling on Apple Watch

Hi - Wi-Fi calling is enabled on my phone (iphone11), but I can’t make/receive Wi-Fi calls on my paired Apple Watch (7) when the phone is off. I’ve searched for hours but can’t find this issue or a fix. Any ideas?! (The Watch is cellular so I could t...

Shmapple by Level 1: Joiner
  • 653 Views
  • 2 replies
  • 0 kudos

Sim card moved and no O2 connection

I am on a pay monthly Sim contract. Moved my Sim card from an iPhone 5S to an iPhone 12, all working except the phone. No way of connecting to 02 phone network. Help...

Swampo by Level 1: Joiner
  • 1052 Views
  • 8 replies
  • 0 kudos

Resolved! Upgrade early

Good afternoon, I had a telephone call from 02 and was advised that by the end of this month I would be able to upgrade early and that 02 pay the rest of the balance off of what is owed, on chatting with them today I have been advised this is not the...

Resolved! Phone Insurance

I've had my phone for 11 months and am considering phone insurance due to my young son using the phone, is it too late to purchase o2 insurance - I am struggling to get through on the phone and live chat isn't working..

DanielleW by Level 1: Joiner
  • 566 Views
  • 2 replies
  • 0 kudos

Resolved! Order

I haveplaced new Ipad pro 12.9 contract on 08/11/2021I got legal documents CCI and Secci pdf and another email says we received your order . We will process as soon as we can . £20 upfront cost left my account. The order has been confirmed but I’m wa...

Resolved! Number hasn’t transferred to all contacts

Hi. My old number hasn’t transferred on iMessage and is still sowing new number in settings. Any ideas? thanks

Gill2311 by Level 1: Joiner
  • 914 Views
  • 3 replies
  • 0 kudos