on 30-12-2019 04:11
on 30-12-2019 08:36
It's a known issue and I see you have already posted on this thread
https://community.o2.co.uk/t5/Pay-Monthly/iPhone-XR-dropping-signal-following-iOS13-Update/td-p/1266... and we have heard nothing new. I will tag @Martin-O2 and @Chris_K to see if they know if they are any nearer a fix.
Veritas Numquam Perit
on 30-12-2019 09:03
on 30-12-2019 09:03
As you say the esim is supposed to fix this issue but it sounds like your port over to an esim has failed.
If you don6have any other means of phoning customer service Guide: How to find help & contact O2 I'd call in to your local O2 shop who should be able to check why the port hasn't gone through yet.
on 30-12-2019 12:41
on 30-12-2019 12:41
on 31-12-2019 15:16
Hi guys, thanks for tagging us. I don't have a detailed update on this myself apart from that we're aware of a small number of iPhone XR customers experiencing intermittent connectivity, and we’re working closely with Apple to identify the cause and implement a fix. We have no ETA, but hope that the issue will be resolved soon. If you’re still impacted by this, please feel free to send me a PM here on the forum so we can get some details from you to help towards resolving this.
on 03-01-2020 15:33
on 03-01-2020 15:33
on 03-01-2020 15:39
on 03-01-2020 15:39
P.S. I would also add that this is not an issue isolated to a few phones.
My local Apple store is well aware of the issue with iPhone XR and O2 network, and had seen dozens of examples in the last few weeks alone.
on 08-01-2020 12:57
on 08-01-2020 12:57
Update: We continue to prioritise this issue and we’re working hard to get this resolved for our customers. Apple has confirmed they will have a fix in an upcoming software release – date TBC.
In the meantime, and as a temporary solution, if you are impacted by this issue and lose signal then turning your device off and on again should restore your connectivity. If a re-start doesn’t restore service, we recommend you contact our customer services team who will be able to check your account and do further checks with you.