Text messaging

[Anonymous]

Hi I am having trouble as my texts are not sending and I am nor receiving them. My husband is receiving mine but maybe it is because he too is on o2?

[Cleoriff]

Hi @Anonymous Check the message centre number on your phone

Pay Monthly   +447802000332
Pay & Go       +447802092035

[jonsie · Accepted solution]

Is this to everyone or just to your husband? Have you recently upgraded or had a new sim?

Try a soft reset by holding the power button and home button down until the Apple logo appears. The phone will then reboot.

[Anonymous]

Thank you. Excuse my ignorance but where would I find that?

[Anonymous]

Hi some people can get through and others not so no not just my husband and different providers.

[jonsie]

I would do the soft reset first. You won't lose anything so don't worry and it fixes many things. If you can't receive texts then it's unlikely to be the message centre number but below is how to change it.

Change the SMS Centre Number

1. From the home screen, tap Phone.
2. If the dial pad is not visible, tap Keypad.
3. Enter *#5005*7672#, then tap Call.
4. The current SMSC setting is shown on the screen.
5. Tap Dismiss.
6. If the SMSC number needs changing, enter **5005*7672*SMSCNUMBER#, (where SMSCNUMBER is replaced with the correct SMSC number in full international format).
7. Tap Call.
8. The message "Setting succeeded, Service Centre Address, No Address" will appear on screen.
9. Tap Dismiss.
10. Enter *#5005*7672# then tap Call.

The new SMSC number will be shown on the screen.

[Anonymous]

Hi where would I find the messaging centre? Thank you

[Anonymous]

Thank you so much rebooting the phone worked.

[jonsie]

Glad you are sorted and there's always someone here if you have any other issues 

[Cleoriff]

Good to hear @Anonymous