Order cancellation

[Prabukanth]

I already spoke with one colleague because I upgraded I phone 13 promax but they put order I phone 13 pro that reason I cancel the order 

[MI5 · Accepted solution]

@Prabukanth 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Cleoriff]

@Prabukanth 

If you want to make sure its cancelled then

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[K404TD]

the phone call doesn't help at all. There is no option for us to contact the customer service directly.

[Cleoriff]

@K404TD 

Yes there is. Apart from the two phone numbers written above there are two more in the guide in both posts. So you saying the phone number doesn't help at all, is ridiculous. You just have to persevere with each number. Other people can get through, after a long wait, so you should be able to?

[K404TD]

I made several calls but no one picked up...

[K404TD]

They just hung up my phone or kept me waiting for a long time. I have no idea what is going on. 

[MI5]

@K404TD 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[K404TD]

Thank you! I just solved my problem after I finally called them successfully.

[Cleoriff]

Good to hear @K404TD 😊