O2 Euro Traveller data not working

[Anonymous]

My girlfriend is currently working in France so we decided to get an O2 contract for the Euro Traveller Bolt-on (Apple Iphone 6).

Whilst in the UK the data was working fine, however in France/Italy the screen is still showing the 3G symbol and full signal but the data isn’t connecting.

I have spoken to the tech guru’s and we have tried;

• The sim in another phone
• Selecting the network manually
• Resetting the ‘Cellular Data Network’
• Trying data whilst the Wi-Fi is completely shut down
• Restarting the phone

Has anyone got a solution to this problem? Could it be something to do with the Cellular data ‘APN’ ‘Username’ ‘Password’ or MMS?

Thanks

[perksie]

Is Roaming turned on?

1. Turning on data roaming may incur roaming charges.

   1. From the Home screen, navigate: Settings > Cellular > Roaming.
   2. Ensure the Voice & Data Roaming switch is turned on (in the green position).
   3. Tap the Data Roaming switch to turn on or off .

[Anonymous]

Thanks for your reply, yes the data roaming tab is on. Still no luck

[MI5 · Accepted solution]

International access needs to be enabled on the account, so ask cs to check this.
You can also try manually selecting different networks to see if that gives an improvement.