No service

[Anonymous]

I've got my husbands old iPhone 5c phone. I called 02 to ask for a sim which I have received. My husband requested his phone to be unlocked which he had received a email to say it has been unlocked. My new sim is in the phone but it's still saying no service. Any ideas?

[Cleoriff]

It sounds as if the unlock hasnt gone through properly Have a look at this link

http://www.o2.co.uk/help/phones-and-devices/unlocking-your-iphone-and-using-it-on-another-network#qs

and use this form to do it again....

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

[jonsie]

Was it locked to o2 originally? If so a new sim from o2 should work regardless. If locked to another network then o2 can't help.

What sim have you received and did it come with a mobile number on the sim carrier? It's possible they have sent out a blank sim. Either call customer service or pop into your local O2 shop.

[MI5]

Sync the phone to iTunes (with the sim in you wish to use) to get any relevant carrier updates.