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No Service

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_BS_
Level 1: Joiner
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on ‎30-09-2023 12:38

on ‎30-09-2023 12:38

Hi, my phone won’t get service or 4g.

 

long story short, I lost my sim card whilst abroad. Not my phone only sim. 

o2 sent me a new sim to use when I arrive home, 

 

it didn’t work. And they tried again with a new sim which didn’t work. 

then I went into the 02 store and they have me a sim that didn’t work. 

3 sims later, my phone gets no 4g or service. 

Help me pleaseeee?!

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MI5
Level 94: Supreme
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on ‎30-09-2023 12:56

on ‎30-09-2023 12:56

@_BS_ 

You need to account bar removing.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151797 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎30-09-2023 12:56

on ‎30-09-2023 12:56

@_BS_ 

You need to account bar removing.

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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_BS_
Level 1: Joiner
In response to MI5
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on ‎30-09-2023 12:58

on ‎30-09-2023 12:58

Hey thanks! I have done this. 

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MI5
Level 94: Supreme
In response to _BS_
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on ‎30-09-2023 13:02

on ‎30-09-2023 13:02

@_BS_ 

There are 2 bars applied when a loss is reported.

1 - sim bar

2 - account bar

Make sure they do both for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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_BS_
Level 1: Joiner
In response to MI5
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on ‎30-09-2023 13:04

on ‎30-09-2023 13:04

Okay, I will phone again. Thanks 

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