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Loss of 4G

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Anonymous
Not applicable

on ‎23-10-2015 23:52

on ‎23-10-2015 23:52

I've updated my iPhone 6 to the latest software available and I have lost connection to 4G. I am still getting 3G signal. I have checked the coverage in my area and I've had 4G up until this point. Anyone having the same issues ?
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adamtemp64
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on ‎24-10-2015 05:34

on ‎24-10-2015 05:34

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-e... Check the advice there.
Also check 4g is enabled in settings
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

on ‎24-10-2015 05:34

on ‎24-10-2015 05:34

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-e... Check the advice there.
Also check 4g is enabled in settings
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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MI5
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In response to adamtemp64
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on ‎24-10-2015 10:19

on ‎24-10-2015 10:19

Change your apn to "mobile.o2.co.uk"
Sounds like your are on a non iPhone tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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In response to MI5
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on ‎24-10-2015 11:21

on ‎24-10-2015 11:21

Best place to check what bolt on you have is in My O2 or call customer service. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable
In response to jonsie

on ‎26-10-2015 17:29

on ‎26-10-2015 17:29

Hi @Anonymous Have you tried any of the advice above?
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