Just had replacement Apple Watch, how do I update my O2 account with it? I can’t set up my data plan

[MrCee]

I have had a real cement Apple Watch but I am unable to set up the data plan. I think it’s due to it not matching the device that’s on my O2 account. How do I update my device details ?

[MrCee]

Replacement not cement

[MI5 · Accepted solution]

@MrCee 

Your old watch will need to be removed along with the data plan to allow you to setup a new data plan on the new watch.

This is something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Thanks

[MrCee]

Thank, after 2 days I was able to get a response and they had to do a sim refresh I think it’s called and that immediately  worked. They didn’t need to remove the account or the watch but I did explain to them

thays what was suggested but the knew what to do and it all works fine now thank you.