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I can’t send and receive SMS

KS2
Level 1: Joiner
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I changed my phone from 7 to xr 2 days ago. I can’t login Apple ID as I can’t receive an activation code by sms. Apple says I need to speak to carrier which I believe 02. How can I check?
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MI5
Level 94: Supreme
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@KS2 

You need to put the SIM from your 7 into the xr.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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