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Havnt received my order confirmation

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Zac-3b
Level 1: Joiner
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on ‎22-10-2021 06:02

on ‎22-10-2021 06:02

I order an iPhone 12 on Sunday and paid £305 upfront and have revived all the emails of my credit contract but still havnt received an order confirmation for delivery 

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MI5
Level 94: Supreme
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on ‎22-10-2021 08:09

on ‎22-10-2021 08:09

@Zac-3b 

You won't receive anything else until your order is dispatched.

O2 will then email you with tracking details.

There is currently an industry wide shortage of phones due to shipping constraints and the global semiconductor issue, so waiting times are longer than usual unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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TallTrees
Level 52: Innovator
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on ‎22-10-2021 07:29

on ‎22-10-2021 07:29

Hi @Zac-3b 

Welcome to the o2 Community forum 

I expect you will get delivery details of your phone shortly. Good that you have all other details in place.



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
  • 152675 Posts
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Registered:

on ‎22-10-2021 08:09

on ‎22-10-2021 08:09

@Zac-3b 

You won't receive anything else until your order is dispatched.

O2 will then email you with tracking details.

There is currently an industry wide shortage of phones due to shipping constraints and the global semiconductor issue, so waiting times are longer than usual unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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