Solved: Device plan trouble

Anonymous · ‎05-01-2017

On my account it says my device plan is settled and I'm ready for an upgrade if I want to,yet 02 have emailed me saying I owe £15 for my device plan ??

MI5 · ‎05-01-2017

You'd be best to call CS to get it clarified http://www.o2.co.uk/contactus it might just be a payment overlap but best to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎05-01-2017

You'd be best to call CS to get it clarified http://www.o2.co.uk/contactus it might just be a payment overlap but best to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-01-2017

The system may just need a kick start in updating

viridis · ‎06-01-2017

It means the last payment of 15 has been applied to a bill, so no further bills will have a device plan.
You will have a current bill with the device payment on it, this is the 15 it refers to but must be paid before the refresh upgrade can happen.

viridis · ‎06-01-2017

So, say you look on my o2 and it shows 200 remaining.
3 days later you get bill and that bill includes 25 device plan.
Your remaining amount on my o2 will now be 175 remaining as the 25 has been allocated to a bill.

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